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Our commitment is focused on good customer service in all areas of taQi. To do this, our collaborators focus on:
Customer Service - Multichannel culture, we seek to be available to our customers in the best possible way at our physical points, through telesales, online service, corporate service and acting in the public and private sectors. Our unique services complement the way we are available for our customers and serve them better.
Deliveries - One of our distinctions is we have our own logistics just for the South of the country, which ensures that products are delivered fast.
taQi is a company specialized in retail trade and has physical stores in more than 80 cities in Rio Grande do Sul, 02 in Santa Catarina. Exclusive customer service for companies, and operating throughout the Brazilian territory through e-commerce taQi.com. It has a complete line of electronics, appliances, furniture and decoration, tools, computers, construction and services.
Digital Channels
taQi.com has already established itself as one of the main electronic commerce in the southern region of the country and serves consumers from all over Brazil. The credibility of the company can be proven by the Diamond Store seal registered by the institute e-Bit Empresas, an award acquired through evaluations of the Brazilian internet consumers themselves.
In the blog you will find amazing tips for making your home the best place in the world.
The taQi app is designed to make life easier for our customers by providing convenience and security in yet another fast sale channel.
taQi app
In order to better meet the demands of customers not only from the south of the country, the Herval Group launched its first e-commerce: taQi.com in 2005.
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Brand Trajectory
1959 - The company is founded
The Herval Group begins its activities with a small sawmill in the Santa Maria do Herval district and with a wood depot in the town of Dois Irmãos. In 1971, it expanded its business, increasing its product mix, and also began to sell building material, hardware, furniture and appliances.
1972 - Factory
Between 1972 and 1980, it expanded the company's physical structure and started manufacturing furniture. Within this period it also started to produce foam for factory use, later, leading to the manufacture of mattresses.
1982 - First branch
In 1982, the first branch of the then “Lojas Herval” [Herval Stores] opens and begins the network expansion in Rio Grande do Sul and Santa Catarina, reaching the current number of 87 stores.
2002/2003 - Inauguration of the distribution center
Inauguration of the distribution center of the chain of stores and wholesale, with 30,000 m² in Dois Irmãos and another of 11,700 m² in São Paulo. 2003 the new administrative center opens.
2005 - Launched its Electronic Commerce
In order to better meet the demands of customers not only from the south of the country, the Herval Group launched its first e-commerce: taQi.com in 2005. taQi.com has already established itself as one of the main electronic commerce in the southern region of the country and serves consumers from all over Brazil. The credibility of the company can be proven by the Diamond Store seal registered by the institute e-Bit Empresas, an award acquired through evaluations of the Brazilian internet consumers themselves.
2010 - Multibrand Retail Change
In 2010, the Herval store chain underwent brand restructuring, changing its name due to a conflict between retail and the Group's industry. It is now called taQi stores. At the same time, the chain has modernized and restructured the stores.
2018 - Inaugurates its first Mobile store.
In 2018, taQi Stores opens its first mobile store. In addition to the large display area of the products and parking, the novelty of the store is to purchase with the mobile service. Store salespeople will give product budgets and payment terms through their mobile phone, as well as finalize the purchase if the payment is by credit or debit card, not requiring the customer to go to the cashier.
